Case Study: Indiana Recovery Services reduces complaints and improves agent safety with HALOS Body Cameras

How Indiana Recovery is using technology to resolve repossession complaints and protect their agents

Indiana Recovery Services, an asset collection company, faced significant challenges with frequent complaints about vehicle damage, agent safety in hostile situations, and time inefficiencies from manual video management. To tackle these issues, they partnered with vendor HALOS Body Cameras and implemented their HALOS Body Camera solution and the HALOS Vault cloud platform.

By using HALOS Body Cameras, the company automated video uploads and centralized evidence storage. This solution led to a dramatic reduction in complaints, enhanced agent safety through the cameras' deterrent effect, and increased operational efficiency. HALOS provided Indiana Recovery with the tools to quickly validate agent actions and improve training, solidifying their reputation for compliance.

Indiana Recovery Services

Jose Castro

Training Director