Case Study: The Ice Co° saves 24 hours/month and implements change control in under a week with HaloPSA

The Ice Co° are saving 24 hours per month with HaloPSA

The Ice Co° is Europe’s leading ice manufacturer and the No.1 selling ice brand in the UK, handling 400+ tickets per month. They moved to HaloPSA because their previous ticketing system offered little beyond basic ticket logging — there was no change control, asset management was tracked in Excel, and customer/supplier records and automation were lacking, which created significant manual overhead.

HaloPSA delivered a full ITSM/PSA platform—implementing ticket scheduling, a service catalogue, built-in change control (deployed in under a week), asset/CMDB management, notifications and a knowledge base—plus supplier/customer records and automated workflows. As a result The Ice Co° is saving 24 hours per month, has seen a significant increase in First Time Fix rate, reduced manual ticket categorisation and management overhead, and now runs automated audits and scheduled reports thanks to HaloPSA.

The Ice Co°

Matt Green

Head of Group IT