Case Study: Primend achieves unified customer visibility and improved SLA performance with HaloPSA

Primend fulfills all 62 MSP requirements with HaloPSA

Primend, a Pan-Baltic Microsoft platform expert, was facing challenges due to using separate, disconnected platforms for CRM, service desk, project management, and finance. They needed a unified system to get a complete overview of their customers and to seamlessly track SLAs with high precision. They turned to HaloPSA to find a solution.

The solution implemented by HaloPSA, through its distributor Altacom, provided a single platform that replaced Primend's previous tools. This integration gave all departments a unified view of customers and a seamless way to work together. As a result, Primend's SLA performance and compliance improved significantly, and they are now experiencing growing engagement with their self-service portal. HaloPSA fulfilled all 62 of Primend's requirements for a new MSP platform.

Primend