Case Study: Next Telecom cuts admin time by 40% with HaloPSA

Next Telecom cuts admin time by 40% with HaloPSA

Next Telecom, a telecommunications managed service provider, faced challenges with managing complex billing, contracts, and customer support using disconnected systems and spreadsheets. To overcome these inefficiencies, they implemented the HaloPSA service management platform to centralize their operations and automate key processes.

By using HaloPSA, Next Telecom integrated its service desk, project management, and usage-based billing, which was automated through an integration with Datagate. The solution from HaloPSA delivered significant results, including a 40% reduction in administrative time and a 40% reduction in time spent on credit management, while also speeding up customer response times.

Next Telecom