Case Study: Nuvoli achieves improved resource utilisation and customer cost savings with HaloPSA

How Nuvoli utilised HaloPSA’s ticketing system for better utilisation of staffing resources and improved service to customers

Nuvoli, a telecoms company providing monthly telecoms expense management, billing analysis and day‑to‑day telephony support for mid‑market and enterprise clients, was constrained by an email‑based ticketing process and an inflexible CRM as it grew. To gain better operational visibility and support remote working, Nuvoli adopted HaloPSA’s web‑based ticketing system and PSA tools in 2019.

HaloPSA delivered a flexible ticketing system, reporting suite, bulk asset upload/management and access to consultants for code customisation, plus a web app for seamless home working. The solution improved staff utilisation and customer service, enabled daily data syncs with Nuvoli’s billing system that raised data quality and drove larger cost savings for customers, and allowed Nuvoli to onboard two blue‑chip companies and expand services without adding headcount, while providing more accurate TEM reports and essential metrics like timesheets and timelines.

Nuvoli