Case Study: Cambridge Helpdesk achieves unified data and increased revenue with HaloPSA

Cambridge Helpdesk brought information silos under one roof with HaloPSA

Cambridge Helpdesk, an MSP that provides IT support to businesses, faced persistent information silos after trying numerous systems and custom integrations. They adopted the HaloPSA platform to bring workflows, calendar synchronization, contract and asset management, custom reporting, automated tickets and integrations with their accounting and VoIP systems under one roof.

HaloPSA delivered a fast, unified PSA that automated invoicing and reporting, linked assets and contracts to tickets to cut search time, and integrated VoIP to reduce resolution times. As a result, Cambridge Helpdesk reports increased revenue from more accurate tracking of billable items and time, saved operational time, and greater confidence in HaloPSA’s platform and support.

Cambridge Helpdesk