Case Study: New York Hospital of Queens streamlines employee recognition with HALO Recognition

New York Hospital of Queens - Customer Case Study

New York Hospital of Queens, a 519-bed acute care hospital and affiliate of the New York-Presbyterian Healthcare System, needed a better way to run its “You Rock!” employee recognition program. With vendor gift cards that failed to excite employees and a manual spreadsheet process that could take up to 8 hours to update, the hospital turned to HALO Recognition to simplify administration and improve employee engagement.

HALO Recognition replaced the gift cards with traceable “Recognition Cards” that awarded points redeemable online for a wide selection of merchandise, while also customizing cards to reflect NYHQ values and initiatives. The new system automated monthly point distribution, sent instant congratulatory emails, and enabled easy online redemption from any internet-enabled device, including via QR code. The result was a more measurable, flexible, and efficient multi-initiative program that reduced administrative burden and made recognition easier for employees and leaders to use.

New York Hospital of Queens

Helen Lavas

Senior Director and Chief Patient Experience Officer