Case Study: OOFOS streamlines Shopify-NetSuite workflows with Hairball

OOFOS streamlines Shopify-NetSuite workflows across 2 order flows with Hairball

OOFOS, a footwear brand known for its recovery shoes, faced challenges in managing its complex order flows between Shopify and NetSuite. Their primary issues included an inability to split orders by sales channel like web and in-person kiosks, mismatched gift card balances causing reconciliation errors, and inconsistent application of conditional tax and shipping rules. They partnered with integration vendor Hairball to address these problems using a custom Celigo solution.

Hairball engineered a custom Celigo integration that split the Shopify order flow into two distinct branches for web and kiosk orders. The solution included custom functions to sync gift cards in real time with robust error handling, automated conditional tax exemptions, and mapped shipping methods to NetSuite codes. As a result, Hairball provided OOFOS with complete visibility and control, enabling accurate real-time gift card matching, correct tax application, and seamless order processing without blocking the flow for edge cases.

OOFOS