Case Study: Astral Designs streamlines order, fulfillment, and returns with Hairball

Astral Designs - Customer Case Study

Astral Designs, a manufacturer of technical outdoor products, needed to integrate and automate their order, fulfillment, and returns processes to keep up with their business growth. Their challenge was a lack of synchronization between their platforms. They engaged vendor Hairball to implement a solution using NetSuite and Shopify integrations.

Hairball delivered a personalized integration for Astral Designs, which included syncing return authorizations with Loop Returns and utilizing a native Matrix Item flow to manage products between NetSuite and Shopify. The customer reported that Hairball's team was responsive and accountable, successfully working on an accelerated timeline and collaborating effectively with other contractors. Astral Designs stated they would choose the vendor Hairball again for the project.

Astral Designs

James Trombley

Operations Manager