Case Study: Akurateco improves developer onboarding and reduces support load with Hackmamba

Akurateco improves developer onboarding with Hackmamba, cutting support dependence and speeding first payments

Akurateco, a payment orchestration platform, faced a challenge as its product expanded: its developer documentation had become outdated and no longer reflected the platform's maturity. This led to developers requiring excessive support during integrations and a lack of trust from potential new clients. To address this, Akurateco partnered with Hackmamba to redesign its documentation into a modern, developer-first experience.

Hackmamba redesigned the documentation by restructuring it around developer workflows instead of just API endpoints. The solution included a new Quickstart guide, dedicated implementation paths for different payment protocols, and multilingual resources in English and Spanish. As a result, developers now experience a clear, structured journey from onboarding to their first successful payment. This transformation is expected to significantly reduce support tickets and create a better first impression for potential clients.

Akurateco