Case Study: Smartsheet achieves scalable security and faster vulnerability resolution with HackerOne

Smartsheet Celebrates One Year With Hackerone

Smartsheet, a collaboration and dynamic work management platform trusted by 90% of the Fortune 100 and customers in 190 countries, needed to protect highly sensitive customer data while continuously releasing new features. To scale security testing, engage external expertise, and consolidate efforts after acquiring 10,000ft, Smartsheet transitioned its bug bounty program to HackerOne in 2019.

On HackerOne, Smartsheet runs a managed bug bounty program with daily triage, close developer–researcher collaboration, and rapid remediation. The program improved detection processes, strengthened overall security, streamlined onboarding of the 10,000ft program, and increased researcher engagement—delivering higher-quality reports, faster resolution times, and broader security coverage across their product suite.

Smartsheet

Nolan Gibb

Information Security Engineer