Case Study: AlienVault cuts bug response time from 5 days to 1–2 days and streamlines vulnerability disclosure with HackerOne Response

Alien Vault Streamlines Their Vulnerability Disclosure With Hackerone Response

AlienVault, a cybersecurity company, relied on a simple web page and email for vulnerability disclosure, which forced their security team to manually track reports in spreadsheets. This process was inefficient, error-prone, and led to slow response times—taking up to five days to address incoming reports.

By adopting HackerOne Response for triage and third‑party ticketing integration, AlienVault now automatically converts validated, non-duplicate reports into tickets in their internal system and maintains bi-directional communications through that workflow. The change cut average response time from five days to one or two, reduced resource overhead, and improved tracking and accountability for reported vulnerabilities.

AlienVault

Andrew Lowe

IT Risk Management Analyst