Case Study: Mercantil Andina boosts cybersecurity engagement with Hacker Rangers

Mercantil Andina boosts cybersecurity engagement with Hacker Rangers, driving 68% user access and 4,413 tasks completed

Mercantil Andina, an insurance company, faced the challenge of engaging its large and diverse workforce in cybersecurity awareness. Traditional training methods, including lengthy sessions and expert talks, resulted in minimal participation and failed to change unsafe digital habits. The company turned to the vendor Hacker Rangers to implement its gamified cybersecurity training program.

The Hacker Rangers solution involved creating engaging, themed "waves" of content based on employee feedback. This gamified approach led to a dramatic increase in voluntary participation, with over 30% of employees engaging willingly. The program resulted in 4,413 completed tasks and a significant cultural shift, evidenced by 1,145 submitted "cyberattitudes" reporting safer personal and professional habits. This measurable behavior change included a major reduction in the use of unsecured Wi-Fi and outdated devices.

Mercantil Andina