Case Study: National Institutes of Health cuts IT tickets and delivers secure AI support with H2O.ai

National Institutes of Health deflects 10,000 IT tickets a year with H2O.ai

The U.S. National Institutes of Health (NIH) faced a challenge with its staff struggling to find answers across hundreds of internal documents, leading to a high volume of repetitive IT support requests. To address this, NIH partnered with H2O.ai to deploy the H2O AI h2oGPTe Business Assistant.

H2O.ai implemented a secure, air-gapped generative AI assistant that ingested documents from SharePoint to provide real-time, source-cited answers. The H2O.ai solution, which required no public internet connectivity, now serves 8,000 employees and successfully deflects approximately 10,000 IT service requests per year, freeing up support teams and providing standardized information.

National Institutes of Health