Case Study: Commonwealth Bank reduces scam losses by 70% with H2O.ai

Commonwealth Bank cuts scam losses by 70% with H2O.ai

Commonwealth Bank of Australia (CBA) faced the challenge of reducing significant customer scam losses and improving its fraud prevention capabilities. To address this, the bank partnered with vendor H2O.ai to leverage its real-time GenAI and predictive AI solutions.

The solution involved building a customer engagement engine powered by thousands of H2O.ai models that run over billions of data points in real time. This implementation led to a 70% reduction in customer scam losses from its peak, dramatically improving customer safety and service. H2O.ai's AI also enabled enhanced fraud detection and anti-money laundering efforts for the bank.

Commonwealth Bank