Case Study: Health Advocate reduces referral times with H1

Health Advocate reduces referral times by 2.5x with H1

Health Advocate, a company that helps Americans navigate the healthcare system, faced a challenge with its time-intensive, manual process for completing healthcare referrals. Before partnering with vendor H1, it took their team several days to find and confirm provider details using online searches, which hindered their mission to provide personalized care.

H1 implemented a solution that provided Health Advocate with high-quality provider, location, and insurance data. This partnership led to a 2.5x increase in referral efficiency, reducing healthcare referral times from 4.3 days to 1.8 days and behavioral health referrals from 7.6 days to under 3 days, allowing them to direct members to care faster.

Health Advocate