Case Study: Hunter Douglas achieves scalable dealer experiences with GyanSys and Salesforce

Making Scaling Simplified with Salesforce

Hunter Douglas, the Dutch multinational manufacturer of window blinds and coverings, needed stronger strategic direction for its Salesforce Experience Cloud community, “The Link,” after an earlier implementation left gaps in scale, user adoption, and usability. GyanSys was brought in to assess the dealer experience and improve how partners accessed content, managed orders, and used self-service tools across Salesforce products including Experience Cloud, Sales Cloud, Service Cloud, and Marketing Cloud.

GyanSys enhanced The Link with improved content structure, upgraded search, calendar integration, a more mobile-friendly experience, and better order/opportunity visibility with alerts and notifications. The work also streamlined the Help Center and expanded dealer self-service, helping Hunter Douglas deliver a better user experience, improve scalability, and enable 100% mobile engagement for dealers in the field.

Hunter Douglas

Dan Trujillo

Director Customer Experience