Case Study: Core Health & Fitness improves service and work order resolution with GyanSys

Leveraging Salesforce Capabilities for Success

Core Health & Fitness, a commercial fitness equipment manufacturer and service provider, needed a better way to manage customer repair requests, parts ordering, technician scheduling, and third-party provider coordination. GyanSys used Salesforce Field Service, Service Cloud, and Experience Cloud, with integrations to Oracle and Expedite Commerce, to modernize and connect these service processes.

GyanSys implemented a customer and partner community that let customers submit repair requests, track parts and costs, and monitor appointment status, while providers could accept assignments, schedule work, and access knowledge articles. The solution improved global process management by 100%, delivered 2x faster work order resolutions, and enhanced inventory tracking, while giving Core Health & Fitness better visibility into work orders, skills, territories, and go-back appointments.

Core Health & Fitness

Don Payne

Business Systems Manager