Case Study: Udemy achieves scalable Salesforce growth with GyanSys

Key Team Members Scaling for Long-Term Growth

Udemy, a technology company based in San Francisco, sought to grow its B2B revenue and scale its Salesforce instance following its recent IPO. Their existing Salesforce CPQ implementation was outdated, leading to low user adoption and inefficiency. They engaged the vendor GyanSys to address these challenges and prepare their internal teams for growth.

GyanSys implemented a comprehensive solution that included an audit of the Salesforce landscape, the development of a future-state architecture, and a persona-based training strategy. This resulted in measurable improvements, including a 100x increase in the efficiency of campaign execution and a 20% improvement in data usage through better storage strategies. GyanSys also introduced formal approval processes and provided ongoing support to help Udemy scale for the long term.

Udemy