Case Study: Camp Gladiator achieves higher sales and retention with GyanSys and Salesforce

Higher sales with a more connected experience

Camp Gladiator, a fast-growing fitness franchise based in Austin, Texas, needed a more connected digital experience to support employees, trainers, and campers. As its business expanded, the company outgrew Zendesk and needed better service management, case handling, and customer communication tools. GyanSys helped Camp Gladiator replace its legacy setup with Salesforce products including Service Cloud, Marketing Cloud, Experience Cloud, and Analytics.

GyanSys implemented a formal service function with case routing, chat, email, phone, and knowledge articles through Service Cloud, while also enabling branded multi-channel marketing campaigns and mobile-first communication with Marketing Cloud and Twilio. The result was improved case escalation and resolution, reduced churn, higher retention, and higher sales, with trainers able to engage campers more effectively and campers enjoying a more seamless experience when switching trainers.

Camp Gladiator