Case Study: Slack achieves stronger community engagement and streamlined sales automation with GyanSys

Growing Community Appeal and Simplifying Sales Automation

Slack partnered with GyanSys to improve its online community experience and simplify internal sales automation. As Slack expanded its digital HQ strategy, it needed a modern, SEO-friendly community forum and a better way for its Customer Success team to manage usage-based forecasting and account data, using Salesforce Experience Cloud, Sales Cloud, and CPQ.

GyanSys enhanced Slack’s community forum with new engagement, moderation, AI-powered search, and topic notifications, while also streamlining forecasting workflows to reduce manual work and improve visibility into account consumption. The result was a 2x increase in engagement and new accounts, along with more efficient tracking of business accounts and real-time forecasting insights for Slack’s team.

Slack

Elizabeth Kinsey

Senior Marketing Manager