Case Study: Compass Coffee achieves unified sales and ecommerce operations with GyanSys

Expanding Compass Coffee with a Uniform Central repository

Compass Coffee, a Washington, D.C.-based coffee retailer with 12 locations, wanted to expand its brand but was held back by siloed information and no single source of truth. GyanSys helped them implement Salesforce Sales Cloud, Experience Cloud, and B2B Commerce, integrated with NetSuite, to improve sales visibility, lead management, and customer data access.

GyanSys delivered a centralized CRM and B2B storefront that gave Compass Coffee better account, contact, product, and order management, along with automated tax calculation and improved filtering for customers. The result was increased tracking of sales deals, reduced manual tasks, and a better lead capture and nurture process, helping Compass Coffee save time and operate more efficiently ahead of schedule and under budget.

Compass Coffee

Michael Haft

Co-founder