Case Study: California Closets achieves a unified brand experience with GyanSys

Bringing real time insights that uplift a distributed workforce

California Closets, a fast-growing franchise with 120 showrooms and 800+ designers across North America, needed a better way to deliver a consistent customer experience as it expanded. The company wanted improved communication across territories, stronger scheduling and work-order management, and a more unified system for its customer liaisons, designers, and customers. GyanSys helped support this transformation using Salesforce products including Experience Cloud, Sales Cloud, Service Cloud, MuleSoft, Marketing Cloud, and Field Service Lightning.

GyanSys implemented a self-serve appointment booking experience in Experience Cloud, mobile tools for designers, and MuleSoft integrations to connect Dash, MIS Sugar, and Shopify into Salesforce as a single source of truth. The solution automated notifications, streamlined consultation routing, and improved visibility through dashboards and reports for executives. The result was a better customer experience, higher designer productivity, and stronger operational insight, with the case study reporting a 17% customer satisfaction rate and enabling 800+ designers.

California Closets

Serina Lopez

Senior Director of Product Management