Case Study: Batteries Plus achieves a streamlined Salesforce community and improved sales visibility with GyanSys

An Experience Cloud and Communication Refresh

Batteries Plus, a franchise and distribution business, needed to modernize its Salesforce-based Franchise Community to improve user experience, self-service, and access to sales information across franchise and corporate teams. The company’s older, heavily customized community made it difficult for franchise owners and commercial sales reps to efficiently manage CRM data, track pipelines, and access key resources in one place.

GyanSys refreshed the experience using Salesforce Experience Cloud, updating the community to the Partner Central template with responsive Flexipages, native components, and a new account model for Batteries Plus’s store hierarchy. GyanSys also expanded communication and automation with email, calendar, and activity tracking, and built a scalable sharing model for National Accounts; the result was improved sales pipeline visibility, faster activity tracking, better reportability, and a more standardized process that reduced manual work.

Batteries Plus