Case Study: Serbian Elevator Service Company achieves faster emergency response and cost savings with Gurtam (Wialon Hosting & WiaTag)

Monitoring field employees of elevator service in Serbia

Elevator Service Company in Serbia struggled with inefficient field crews, growing numbers of emergency calls and response times that exceeded standards due to lack of visibility into employee movements. Gurtam, through partner Almaks Security Systems, addressed the issue by deploying Wialon Hosting together with the WiaTag mobile app to track staff smartphones and give dispatchers real‑time location data.

Gurtam’s solution (implemented by Almaks) equipped 70 field employees with WiaTag, enabling dispatchers to assign the closest technician, optimize routes, and handle remote diagnostics via photos. After a year in operation the system runs reliably, uses up to 1 GB of mobile traffic per device monthly, and has delivered faster response times, cost savings, new contracts and increased revenue.