Case Study: Instacart achieves 80% faster legal request management with Gumloop

How Instacart's Legal Team Streamlined Operations with Gumloop

Instacart's legal team faced the significant challenge of managing an overwhelming volume of emails to their legal inbox. Hundreds of weekly requests, ranging from urgent matters to routine inquiries, required manual sorting and prioritization, which consumed up to 20 hours per week and was often inefficient and error-prone. They partnered with Gumloop to address this.

Using Gumloop, the legal team built an AI-powered triage system called "Legal@Intelligence" without any engineering support. The solution automated the categorization and routing of emails, drastically cutting the time spent on management by 80%. This allowed the team to reclaim valuable time for strategic work and greatly increased job satisfaction.

Instacart

Morgan Fong

General Counsel