Case Study: PepsiCo achieves stronger digital adoption and operational efficiency with GuideMe Solutions and WalkMe

PepsiCo improves SAP S/4HANA adoption with GuideMe and 180 WalkMe guides

PepsiCo, a global leader in food and beverages, faced challenges including inconsistent processes, limited real-time data, and manual workflows that hindered productivity during a major SAP S/4HANA deployment in South Africa. To improve digital adoption and operational efficiency for this initiative, PepsiCo partnered with vendor GuideMe Solutions to implement the WalkMe digital adoption platform.

GuideMe Solutions implemented WalkMe across the SAP environment, developing over 180 tailored guides for key processes. The solution included embedded training flows and a two-week hypercare period with live support. This partnership ensured a seamless transition for over 3,000 users, improved standardization, and laid a foundation for advanced analytics and future SAP rollouts in other regions.

PepsiCo