Case Study: Opal Aged Care improves CRM adoption with GuideMe Solutions and WalkMe

Opal Aged Care improves CRM adoption in 8 weeks with GuideMe Solutions

Opal Aged Care, one of Australia's largest residential care providers, faced challenges in adopting its new Salesforce CRM system (GEM) due to low digital literacy among its highly dispersed workforce and the need to meet new government compliance requirements. To support its customer-centric strategy and improve user adoption, Opal partnered with GuideMe Solutions to implement the WalkMe digital adoption platform as an enablement layer.

GuideMe Solutions implemented the WalkMe platform on Opal's GEM system within eight weeks, enabling Opal's team for future internal development. The solution was designed to significantly improve adoption from over 350 users, streamline onboarding for new employees, and provide usage insights to support future features. The client reported being very pleased with GuideMe's responsive support and proactive partnership, which enhanced their processes and healthcare services.

Opal Aged Care