Case Study: Atom boosts user adoption for its e-commerce store with GuideMe Solutions and WalkMe

Atom improves e-commerce adoption for 4,000+ users with GuideMe Solutions in 10 weeks

Atom, a leading Australian industrial hardware and safety equipment supplier, faced challenges ensuring user self-sufficiency and adoption of its new e-commerce platform. To support its customer-centric strategy and improve the overall user experience for over 4,000 users, the company partnered with vendor GuideMe Solutions to implement WalkMe's digital adoption platform.

GuideMe Solutions implemented the WalkMe platform on Atom's new e-commerce store within a tight 10-week timeframe. The solution was designed to significantly improve adoption rates, enable new users, and improve effectiveness for existing ones. The vendor built content to hit the go-live date and enabled Atom's team to support future enhancements, resulting in improved purchasing power for the website.

Atom