Case Study: TransAct achieves 86% shorter meetings with GUIDEcx

TransAct Profits From 86% Decrease in Meeting Length with GUIDEcx

TransAct, a software company serving the K-12 education market, faced a complicated and manual onboarding process that struggled to handle 50 new customers at once. They needed a way to gain a big-picture view of all projects and prevent work from falling through the cracks without hiring more staff, which led them to seek a solution from GUIDEcx.

By implementing the GUIDEcx onboarding platform, TransAct gained standardized processes and enhanced customer communication. The results were significant: a single project manager could handle four times as many implementations, and meeting lengths decreased by 86% as customers could self-serve with targeted training videos. GUIDEcx enabled TransAct to dramatically improve the customer experience while using far less of their customers' time.

TransACT

Nancy Wilson

Implementation Manager