Case Study: sMedia achieves 30% faster onboarding and a 60% increase in capacity with GUIDEcx

sMedia Decreases Onboarding Time by 30%, Increases Capacity by 60%

sMedia, a technology-based digital advertising solution for the automobile industry, was overwhelmed by a slow, manual onboarding process—managing customers via email left information slipping through the cracks and the average set-up time reached 21 days, eating up most of their 30-day trials and hurting sales. To address this, sMedia adopted the GUIDEcx onboarding platform with customizable templates and a holistic project view.

GUIDEcx delivered an intuitive, template-driven solution plus responsive support that centralized tasks, reporting, and client communication. As a result, sMedia decreased onboarding time by 30%, increased capacity by 60%, achieved full customer transparency and streamlined communications, and has maintained a partnership with GUIDEcx for ongoing improvements.

sMedia

Tracy Barkley

Implementation and Design Manager