Case Study: ShipHawk achieves 70% more customer engagement with GUIDEcx

ShipHawk Ups Client Engagement by 70% With GUIDEcx

ShipHawk, a logistics SaaS provider that delivers scalable fulfillment and shipping solutions for eCommerce businesses, faced slow and error-prone implementations because many customers lacked dedicated project managers and found legacy PM tools too complex. To simplify onboarding and boost customer participation, ShipHawk adopted GUIDEcx’s intuitive project management/onboarding platform.

By using GUIDEcx’s user-friendly interface, automated communications, and customizable templates, ShipHawk streamlined workflows, assigned and completed tasks earlier, and gained real-time visibility into capacity. The outcome: a 70% increase in customer engagement, faster, more efficient implementations with fewer template-update steps, and improved forecasting that supports bringing on new customers more consistently.

ShipHawk

Mike Shea

Director of Professional Services