Case Study: Quentelle achieves 45% increase in client engagement with GUIDEcx

Quentelle Sees 45% Increase in Client Engagement After Implementing GUIDEcx

Quentelle, a 25‑person software development firm that provides employment verification, tax credit, and unemployment cost management solutions, faced inconsistent, manual onboarding across project managers that stretched implementations as long as nine months to two years and depressed client engagement. To address this, Quentelle implemented the GUIDEcx platform in December 2021 to standardize onboarding and automate client communications.

Using GUIDEcx’s automated onboarding, weekly client emails, and reminder workflows, Quentelle achieved a 45% increase in client engagement, a 66% reduction in average implementation time and a 94% reduction in time to value; internal visibility improvements also helped the company double its project manager headcount, reach a ~95% client engagement rate during implementations, and save the director of operations eight to nine hours per week.

Quentelle

Shannon Campeau

Director of Operations