Case Study: PathologyWatch achieves 50% faster onboarding with GUIDEcx

PathologyWatch Cuts Onboarding Time in Half

PathologyWatch, a dermatopathology company delivering digital slides and integrated reports to dermatology clinics, was facing rapid growth and needed a platinum onboarding experience for new clients. Lacking project management tools and relying on spreadsheets and long email threads, they struggled to track complex, multi-staff onboarding workflows and were overwhelmed by other slow-to-implement solutions. To solve this, PathologyWatch implemented GUIDEcx’s onboarding platform.

GUIDEcx delivered a tailored, supported implementation that had PathologyWatch running live projects within two weeks and reduced a 100+ step protocol to fewer than 30 tasks within six months. The GUIDEcx solution cut onboarding time from months to about two weeks, improved cross-team transparency and task tracking, and provided ongoing, responsive customer support that continues to drive product improvements.

PathologyWatch

April Larson

Vice President of Client Experience and Advisory Board