Case Study: NEOGOV achieves streamlined onboarding and time-tracking visibility with GUIDEcx

NEOGOV Improves Customer Service with Time-Tracking GUIDEcx Feature

NEOGOV, a cloud-based talent and HR management system for the public sector, faced inconsistent client onboarding and relied on Salesforce notes with no standardized expectations, deadlines, or project management—resulting in poor first impressions and an inability to track project progress. To fix this, NEOGOV engaged GUIDEcx to implement a repeatable onboarding and project-management solution, including GUIDEcx’s time-tracking capabilities.

GUIDEcx helped NEOGOV define consistent onboarding workflows, assign roles and deadlines, and add transparency for clients (at no extra cost to customers since GUIDEcx charges per project manager). The time-tracking feature gave NEOGOV measurable implementation time and process data where none existed before, driving immediate process improvements, greater team agility, and higher customer satisfaction, with plans to expand reporting and continue optimizing using GUIDEcx.

NEOGOV

Jinny Kim

Project Manager