Case Study: MaidCentral achieves 75% reduction in customer onboarding tasks and 25% faster time-to-value with GUIDEcx

MaidCentral Switches to GUIDEcx Cuts Onboarding Tasks for Clients by 75% with GUIDEcx

MaidCentral, a SaaS platform for home‑cleaning companies, was hampered by a complex, disorganized onboarding system that required heavy manual vetting and limited how many new clients the team could take on. In May 2022 they switched to GUIDEcx’s onboarding platform to simplify the process and automate client communication.

Using GUIDEcx, MaidCentral automated nearly 100% of onboarding communications, eliminated 75% of customer onboarding tasks, and reduced time to value by 25% (from 4–8 weeks to 3–6 weeks), allowing the company to onboard many more clients at once and significantly increase operational capacity.

MaidCentral

Austin Allen

Partner Implementation Supervisor