Case Study: Kount achieves 43% faster onboarding and a 40% increase in capacity with GUIDEcx

Kount Cuts Onboarding Time by 43% and Increases Capacity by 40% with GUIDEcx

Kount, a market leader in digital fraud prevention, faced lengthy, resource-intensive integrations that averaged 90–120 days and drained engineering and onboarding capacity. Seeking greater visibility and a customer-facing solution easy for internal teams to learn, Kount selected GUIDEcx’s onboarding and guided project platform to streamline implementations and track progress.

GUIDEcx reduced Kount’s average implementation time by over 43% (headline claim: from 89 to 50 days), enabled new employees to run implementations within 60 days instead of 4–6 months, and increased per-manager capacity from about 10–12 integrations to 17–20 (a 40% capacity gain). With fewer engineers needed, faster time-to-revenue, and improved visibility and data to identify roadblocks, GUIDEcx delivered measurable operational and financial impact for Kount.

Kount

Brooke Cantwell

Customer Experience Manager