Case Study: Catchafire triples onboarding capacity with GUIDEcx

How Catchafire increased its growth capacity by 2-3X with GUIDEcx

Catchafire, a social enterprise founded in 2010 with 70 employees, connects nonprofits with skilled volunteers to drive mission impact. Facing manual, inconsistent onboarding processes that constrained growth, Catchafire turned to GUIDEcx in December 2021 to standardize and scale their client onboarding and implementation workflows.

GUIDEcx delivered an onboarding platform with templates, automation, and reporting that provided a single source of truth and visibility into forecasted launch dates. As a result of implementing GUIDEcx, Catchafire achieved a 2–3X (300%) increase in onboarding capacity, improved operational efficiency, and was able to onboard its first customer on the platform in under eight weeks, improving pipeline and resourcing management.

Catchafire

Emma Schrager

Senior Manager of Implementation and Program Operations