Case Study: G&A Partners achieves 25% faster onboarding and implementation with GUIDEcx

G&A Partners Reduces Onboarding and Implementation Time by 25% with GUIDEcx

G&A Partners, a full-service HR provider, faced a lengthy, one-size-fits-all onboarding kickoff process that relied heavily on long email threads and attachments, leaving clients overwhelmed and lacking clear deadlines and accountability. To streamline and personalize onboarding, G&A Partners turned to the GUIDEcx platform to improve templates, task tracking, and client visibility into required steps.

By implementing GUIDEcx in 2019, G&A Partners created organized, templated workflows and an easy-to-use client portal with direct support access, replacing confusing email chains and improving self-service. The result: typical onboarding time dropped from an eight-week target to about six weeks—and sometimes under four—representing over a 25% reduction in implementation time, freeing the team to focus more on customer experience and long-term client success with GUIDEcx.

G&A Partners

Dominic Ireland

Onboarding Team Lead