Case Study: EventBooking achieves faster client onboarding and greater transparency with GUIDEcx

EventBooking Boosts Client Onboarding and Transparency

EventBooking, the company behind VenueOps that serves more than 1,000 venues across 24 countries, struggled to organize large onboarding projects across time zones and lacked standardized processes and visibility—leaving some clients implemented but not fully adopted. To solve this, EventBooking engaged GUIDEcx and its GUIDEcx platform to bring structure, clarity, and shared tracking to their implementations.

GUIDEcx helped EventBooking redesign and standardize onboarding workflows, adding shared milestones, instructional videos, and transparent project views so clients and internal teams stayed aligned on deadlines and responsibilities. The result: faster, more consistent onboarding (they rapidly brought two new hires up to speed), stronger cross-team transparency, and highly responsive vendor support (reported response times under 60 seconds), demonstrating measurable operational improvements from the GUIDEcx partnership.

EventBooking

Kayln Denniston

Senior Implementation Consultant