Case Study: Epion Health achieves a 60-day faster onboarding timeline with GUIDEcx

Epion Health Beats Onboarding Timeline by 60 Days with GUIDEcx

Epion Health, a leader in digital patient engagement, was struggling with lengthy onboarding timelines and missed go‑live dates that delayed patient care, harmed data accuracy, and reduced revenue. To maintain its concierge service while improving transparency around team ownership, client responsibilities, and deadlines, Epion partnered with GUIDEcx and its onboarding platform, including intuitive time‑tracking and task-based workflows.

GUIDEcx enabled Epion to move clients into a self‑guided onboarding experience (eliminating the initial kick‑off call), track client and internal team progress, and surface roadblocks in real time. The result: faster time to value, higher client and team engagement, predictable tracking, and measurable impact—most notably beating a large client’s timeline by 60 days for a 1,275‑provider rollout—and freeing staff hours to add a second medical records partner.

Epion Health

Ann Mooney

Head of Implementation