Case Study: Datapel Systems achieves a 70% reduction in onboarding time with GUIDEcx

Datapel Reduces Onboarding Time by 70% with GUIDEcx

Datapel Systems, a SaaS warehouse management provider, faced slow, manual and inconsistent customer implementations that limited growth. To standardize and scale onboarding, Datapel Systems adopted GUIDEcx’s onboarding platform—using GUIDEcx’s onboarding blueprint templates, Recipe Builder integration and professional services—to create repeatable, visible processes across teams and customers.

GUIDEcx helped Datapel Systems build milestone-based onboarding blueprints, surface real-time project visibility, and automate HubSpot-to-project workflows with Recipe Builder, while GUIDEcx professional services delivered custom reporting. The results: onboarding time fell 70% (from 284 to 85 days), 30–35% of tasks shifted to customers, weekly savings of 8–10 hours from reporting and integrations, and team capacity doubled (from 4–5 to ~10 projects per implementation manager).

Datapel Systems

Mayank Sharma

Global Head of Customer Success