Case Study: App-Garden achieves 86% shorter meetings and 4x implementation capacity with GUIDEcx

App-Garden Profits From 86% Decrease in Meeting Length with GUIDEcx

App-Garden, a K–12 software provider that supports school offices with tools like field trip management and bus routing, faced a complicated onboarding process that strained their resources. Manually implementing dozens of new customers at once left work at risk of falling through the cracks and made it hard to get a big-picture view of stalled projects, so App-Garden selected GUIDEcx’s onboarding platform for its personalized service and process standardization.

Using the GUIDEcx platform, App-Garden standardized implementations, enabled customer self-service, and attached focused training videos to tasks to deliver the right information to the right person at the right time. As a result, a single project manager can now run four times as many projects and meeting lengths have dropped by 86% (from about two hours to 30 minutes or less), boosting productivity and dramatically improving customer experience.

App-Garden

Nancy Wilson

Implementation Manager