Case Study: Order.co cuts implementation churn by 45% with GUIDEcx

Order.co Cuts Churn During Implementation by 45% with GUIDEcx

Order.co, a spend efficiency platform founded in 2016, was struggling to keep implementation projects on track with clear deliverables and customer communication. Before GUIDEcx, the team used OnRamp but lacked strong messaging and visibility, which left customers disengaged, projects open for months or even a year, and churn during implementation especially high.

With GUIDEcx, Order.co centralized project steps, customer communication, and progress tracking in one platform, giving both internal teams and customers clear expectations and a defined path to completion. GUIDEcx helped Order.co cut churn during implementation by 45%, reduce onboarding time by 40% from 100+ days to 60 days, and shorten time to first value by 66%, while also boosting CSAT response rates to over 90%.

Order.co

Sarah Bergeron

VP of Customer Success