Case Study: Hyphen Solutions accelerates implementations by 53% with GUIDEcx

Accelerating Implementations by 53% for Construction Giant Hyphen Solutions

Hyphen Solutions, a provider of software for the residential construction industry, was struggling with a fragmented and inefficient customer onboarding process. Due to its multiple product offerings, each managed by a different team, implementations were complex and lacked consistency. This created a poor experience for customers, who had to deal with disparate schedules and points of contact, and internal blind spots for Hyphen's teams, who struggled with coordination and forecasting.

To solve this, Hyphen Solutions implemented the GUIDEcx platform to consolidate its onboarding. The solution provided a unified project plan for customers and gave internal teams granular data, template standardization, and dependency controls. As a result, GUIDEcx helped Hyphen accelerate its average implementation timelines by 53%, going from 184 days down to 86 days for its Wallet product, while also greatly improving forecasting accuracy and delivering a more cohesive customer experience.

Hyphen Solutions

Jenifer Owen

Director of Implementations