Case Study: Walton Management Services boosts client engagement with GUIDEcx

Walton Management Services Sees 45% Increase in Client Engagement After Implementing GUIDEcx

Walton Management Services faced challenges with decentralized and manual client onboarding processes, which led to low client engagement and delayed implementations that could take up to two years. Their lengthy time to value of nine months to two years hindered revenue generation and strained their project management team. They implemented the GUIDEcx platform to address these issues.

By implementing GUIDEcx, Walton gained a centralized, automated system for onboarding. This provided project transparency, automated communications, and streamlined task management. The results included a 45% increase in client engagement, a 66% reduction in average implementation time, and a 94% reduction in time to value, down to as little as three weeks. GUIDEcx also enabled the company to double its project manager headcount and save significant managerial hours each week.

Walton Management Services

Shannon Campeau

Director of Operations