Case Study: Follett Software achieves 55% faster time-to-value with GUIDEcx

Follett Software Cuts Time to Value by 55% with GUIDEcx

Follett Software, which serves K-12 IT leaders and school districts across the U.S., wanted to modernize customer onboarding so districts could see value faster and feel supported throughout implementation. Before adopting GUIDEcx, the team relied on Word docs, custom tools, and Salesforce dashboards that provided only limited milestone visibility, creating transparency gaps, manual overhead, and coordination issues across longer projects.

Using GUIDEcx as a customer-facing implementation platform, Follett Software built reusable onboarding templates, tracked task-level hours, automated status updates and dependencies, and connected project data with Salesforce for clearer reporting. The result was a 25% decrease in average implementation hours, a 60% decrease in overall project duration, and a 55% reduction in time-to-value for districts, helping improve the customer experience with faster go-lives and fewer surprises.

Follett Software

Mike Ricketts

Manager of Services Operations