Case Study: SentinelOne slashes content creation time with Guidde

SentinelOne slashes content creation time with guidde streamlining customer operations processes while boosting efficiency by over 70%

SentinelOne, a leader in the cybersecurity industry, faced significant challenges with its time-consuming knowledge creation process. Relying solely on manually written documents and screenshots, the company struggled to produce engaging content efficiently. They partnered with guidde to find a solution that could drastically reduce content creation time and provide more effective video-based training.

By implementing guidde, SentinelOne transformed its approach with video-based tutorials and an advanced search functionality. This solution slashed content creation time by 74%, allowing the team to produce complex user guides in under 10 minutes. guidde also helped improve internal knowledge sharing efficiency by over 30%, saving the team more than 15 hours per week, and increased feature adoption rates threefold through more inclusive training materials.

SentinelOne

Tomer Ben-Arye

Sr. Staff Customer Operation Analyst