Case Study: Kynection achieves 42% faster resource creation with Guidde

How Kynection achieves 42% faster resource creation and cuts support tickets with AI video

Kynection, a leader in construction and transport software, faced significant challenges with customer training and support. Their team spent countless hours creating instructional resources like screenshots, written guides, and videos for their KIM software platform, a process that was described as exhausting and time-consuming. This intensive effort resulted in delayed support responses and hindered digital adoption among their users. Kynection discovered the AI video platform Guidde to address these inefficiencies.

Using Guidde, Kynection quickly creates AI-generated video tutorials, walkthroughs, and FAQs, dramatically accelerating their workflow. This solution from Guidde enabled a 42% faster resource creation time and led to a 27% reduction in support tickets, as customers could now find answers themselves. Additionally, the company saw a 15% increase in customer satisfaction scores, transforming how their users engage with the technology.

Kynection

Erin Brunton

Automation Specialist