Case Study: Tangy Mgmt achieves faster guest response times with Guesty

How This Miami-Based Luxury PMC Got 6 Hours a Day Back

Tangy Mgmt, a South Florida luxury property management company, was growing quickly but struggling to keep up with guest communications as its inbox ballooned. The team was spending five to six hours a day answering inquiries across multiple OTAs, which slowed response times, hurt lead follow-up, and pulled attention away from brand-building and business growth. Guesty’s platform helped Tangy manage the increasing volume of messages and listings more efficiently.

Guesty implemented its 24/7 Guest Communication Service, along with OTA and calendar integrations and the Owners Portal, to streamline messaging and reduce admin work. The result was faster responses—within the hour—better booking conversion, improved Airbnb response performance, and a leaner operation that Tangy says saves the cost of 5–6 team members.

Tangy Mgmt

Victor Feria

Managing Director